Many thanks for creating a map for me today, you really went the extra mile and I appreciated your help. You are a great asset to the shop and deserve to do well.
All the best,
Had a warranty issue with a Top end Frameset, Lee dealt with it for me with no issues and with a great professional service, support your LBS you will never regret it. Thanks again to all the lads at Bike it.
Many thanks to the guys at Bike It. Have used them for quite some time now, excellent levels of customer service and workmanship. A very professional attitude that makes for a rewarding experience.
I bought a Cannondale Trail 3 for riding the Ridgeway. It coped brilliantly with some difficult terrain. Thanks for setting it up with all the gear I needed. A great deal and great service.
I booked my bike in for a service with Bike-it, this was dealt with swiftly and professionally. The shop assistants couldn't do enough to help and provided helpful support a guidance.
When I collected the bike I received the same great service. Friendly staff who helped make adjustments and took the time to show me how to use all the equipment properly.
Thanks again to everyone at Bike-it!
I travel from Bath regularly to shop at Bike It. I go outta my way to travel there because the guys in the shop go out of their way for me ... simple!
One of the biggest reasons I shop there and service my bikes there though is that I trust them to make sure I get safe and unbiased advice on all my cycling needs. I trust them and I love their passion for biking....
Ride it, Love it, Bike it... well done guys!! Andy.
I bought a Giant Trance 2 from you in the middle of May.
Just wanted to say many thanks for your advice and patience when choosing my new bike, great customer service.
The bike is simply brilliant. It replaces my 2006 Trance 2. The difference is just amazing, the old bike was good, the new Trance is simply brilliant, climbs so well, the 1 x 11 works much better than I expected. Suspension is excellent, careering downhill over rocks, roots and drop-offs such a grin. Very, very pleased with this bike. Thanks again Lee.
All the best
What a fantastic experience. We visited last week to look at changing a chain set on my wife's current bike. After Lee spent nearly an hour running through all the things he could do, we decided to take the plunge and treat my wife to a new bike. He explained a range of bikes to us, his knowledge was excellent and really listened to what we needed. No pressure what so ever. A perfect experience. Wouldn't go anywhere else
Hi Lee, again I wish to thank you so much for your help, advice and assistance and a successful conclusion to our recent dealings.
It is so refreshing to find a local business who is prepared to go the extra mile to provide a friendly and helpful service. Added to this the in depth knowledge of the product and the environment in which it is used is extremely useful and is very much appreciated.
Sadly, not every business realises the need for this, and of course should you choose to purchase from the internet then there is no back up whatsoever. So much easier and hassle free to 'shop locally'!
It is without doubt that I will recommend your shop to anyone I know who might be considering the purchase of a bike.
Good luck for the future and thank you.
Lee fitted me in at short notice and quickly sorted a problem that I'd be stuck on for days. Lee's experience meant that he could see the problem instantly where I was fiddling with the wrong bit and making things worse.
Thanks Lee. Great service as always.
I just want To thank you very much for fixing my headset recently. I noticed it needed a spacer or new race as I was riding By your shop. You clearly understood the problem and although booked up you did my repair immediately. That was a great, refreshing, pro service!!!! Thanks again PH
Lee has the knowledge and understand of what kind of bike your looking for. With fantastic customer service and a really good honest company to deal with. Have been using Bike-It for almost 5 years now and he's always been helpful and friendly.
Lee fixed up two of my bikes recently and left them looking and feeling like new. My fourteen year old Specialised Rockhopper looked like it was beyond repair but for an excellent price Lee fixed it up and it rides like a new bike, saving me a lot of money for a new one. My second bike was in similiar condition but I am glad to say its mechanically perfect again now and roadworthy.
I would recommend Lee and BIKE IT highly!
Being in my sixth decade & still a keen cyclist , I am very pleased with the guidance & helpful advice given over the purchase of a new bike. Lee listened to my requirements then suggested what he thought might suit. At no point was he after a 'quick sale' rather he wanted to have a satisfied customer. The cycle I now have is so enjoyable to be on & copes in all the ways that I requested. Lee & his team remain helpful & friendly with after sales advice. I thoroughly recommend Bike It to all potential customers.
Just a bit of feedback
What makes Bike-It really exceptional is Lee's understanding of what the new bike is realistically going to be used for, in my own instance in particular this meant taking into account the surface condition of roads and lanes I typically use, the best geometry given the number of hours spent on the bike, the range of gears and the capacity for luggage when touring. Lee's patience and level of thorough research in finding the optimum model are superb.
Plus today was a first! We had a coffee at Mells PO mid-ride and left at the same time as two full-on roadies. They came over to admire our bikes and ask us all about them!!!! I managed to get in a good plug for you and Bike-It during the conversation. 😊
I have never, ever been acknowledged by ‘proper’ cyclists like that, let alone had my bike admired! (ok – I admit you do get kind roadies who stop to check you are ok if you have a puncture but when just passing they tend to be too elite to nod and recognise you as a fellow cyclist if you are on a hybrid!).
Thank you again,
Excellent customer service! Will definitely be back!
Thanks for the great service Lee, couldn't have asked for more! I can highly recommend a good local business.
Fantastic service – I took an old Tfosi frame in for refurbishment and Lee did an amazing job in transforming the bike in a really short space of time and all done for a great price. I’d highly recommend Bike It's services 10/10!
Thanks Lee! Amazing efficient bike service on my 3 year old's Xmas present! Great value! Will be back soon!
I would like to say a BIG thank you for the fantastic service you did on my 2 bikes
One is a BMC mountain bike the other a Boardman highbred
They were like brand new again, You certainly done a excellent job
Certainly recommend to my friends
For the last couple of months Lee has been absolutely incredible. Firstly, he sourced (and then built) 30 Specialized Sirrus hybrid bikes for Norton Hill School, providing so many more opportunities for the students in their PE lessons and extra-curricular activities. Secondly, and on a more personal note, he spent a ridiculous amount of time helping me to find the right road bike for me, and then proceeded to measure and kit me up ready for the road! The service was always so personal and friendly, and his (and Sam's) knowledge is second to none. In my opinion, there's no point going anywhere else - just get down to Bike-It!
Just bought a tandem from Bike-It. Brilliant shopping experience, we couldn't have been better served. Gem of a shop. Diamond staff. Help and advice priceless
Hi Lee Can I just say.........my bike is totally awesome! Took it out today for a blast and it was so quick!Easy to control and I grasped the gears straight away, I will deffo need to get the shoes but will have to wait for a bit of money!!!
As usual excellent service! And will deffo recommend! Thank you again Kate Croker
New to road riding, I spoke to Bike It owner Lee.. He was extremely friendly and approachable as he talked and explained me through the miriad of options available - before helping be design a bespoke build. The bike is simply stunning and is better than I'll ever be. Some months after buying I returned to Lee as I was struggling with back pain. No dramas.....Lee used his Bike Fit experience and knowledge to check my riding position before adjusting a few things and change the stem length.
My back issue has been cured and I now ride longer and further - in more comfort!
Thanks Lee and Bike It - can't recommend you guys highly enough.
Hi Lee Just thought I'd drop you a line to let you know the bike arrived safely and to show my appreciation for your excellent customer service, professionalism Lee and the guy's at Bike It Cycles agreed to take my used bike (bought from a private vendor) strip it, pack it, and box it ready for a courier to collect and deliver to me 270 miles away, in Teeside, and they did exactly that, saving me a lot of time and money, Old school customer service, and an oh so rare willingness to help at it's very best - cheers lads, faith in human nature well and truly restored!!!
regards Ian Murray
I recently purchased a new Cannondale from Bike-It, Radstock and have been thrilled with both the bike and the buying experience.Lee helped research the model suitable for my needs (getting me from Land’s End to John O’Groats). I never felt rushed and he was happy to make calls to check out details to my questions.When the bike arrived he gave sensible advice about accessories I was considering.He is cheerful and has a ‘can-do’ attitude.
Thanks Lee! Best wishes,Miranda
Thanks for sorting the electric bike out.
My first reaction is: Ha ha ha weeeeee!!That was very funny and weird. Very impressed. Boys in the factory are having a quick spins around the yard and all have the same silly grins on their faces.
Hi Lee, thank you very much for your patience and expert assistance in helping me find the right bike. You really did go that extra mile to help me out, which was thoroughly appreciated. As a result i will be a regular customer and recommend you to my friends. Thanks again.
Just taken delivery of my much-amended Specialized 'Roubaix' and very pleased I am with it too. Excellent and speedy service from Lee at Bike-It Radstock - very much appreciated. Many thanks.
Hi Lee, I just had to say a big thank you for all your help and advice in helping me find my new bike. I have never purchased a bike before as I've ridden hand me downs all my adult life and so when I decided it was time to treat myself to a new bike (just to keep up with the kids!) I knew where to go. You have always been brilliant at maintaining and advising me on my children's bikes and when I asked you for advice on a bike for myself there was no pushy sales talk it was just friendly honest and well informed advice. We eventually settled on a Specialized Cross Trail which is a revelation to ride, I realise now I have never ridden a bike that truly fitted me - and what a difference, effortless, enjoyable and comfortable!Thank you again for your help and if anyone ever asks about bikes I'll send them straight to you!I'm off out for a ride now!
I was most impressed with the service and assistance I had at Bike-It (Radstock) whilst on a visit from Penang, Malaysia. Lee certainly knows his stuff, and was able to supply the required parts for my Cannondale cycle, which I had exported to Malaysia in 2006. I recommend wholeheartedly Bike-It at Radstock to anyone who has need of assistance with any technicalities regarding bicycles. It was a pleasure to do business.
Lee, I just wanted to thank-you for helping with emergency repair work on my bike as I travelled through on my way from London to Lands End. I hope the cyclists around Radstock realise that they have on their doorstep a real pioneer in customer service. Your repairs have worked a treat and I know I could not have walked into a shop with such professional expertise in London.
Thanks. You saved my life.
As a very keen but definitely, average ability cyclist, I spent many hours researching a new road bike including visiting several local bike shops and major city brand specific shops. "Bike It" not only was very local, but provided the best customer service of all suppliers visited. In addition to high level of service, the level of knowledge and advice was also first class, making you feel happy to ask any number of stupid questions ! I am sure I asked plenty ! The shop staff gave me the feeling they wanted me to choose the right bike for me not the one with the larger price tag. Visiting the shop on several occasions, I noticed that spending the required time and attention to all customers, whether buying a child's first bike, spending large amounts on a carbon dream machine or just buying accessories was always the top priority. Lee and his team have created a first class local bike shop that should always be included in your research. As a result of trailing different frame sizes and spending time fitting the bike, my Specialised Roubaix is an absolute delight to ride and easily the most comfortable bike I have owned.
Many thanks Lee for helping us today with the running repair, willingly done even though your were closed. We really appreciated your helpfulness. I'm sure we'll see you again, in the meantime, I hope the bike shop continues to thrive.
Mark R Jones
hi lee and the gang at bike it Radstock.thank you very much for the service and help you gave me choosing my giant defy.i had a budget and i was willing to spend it, so i shopped around , i went to Bath, (the service i had from some of the so called bike shop's in bath was disgusting) i would almost say they were arrogant.they treated me and my wife with ignorance.so on our way back home to Mells, going down Radstock hill we called in to Bike-it.i wish i'd never wasted the fuel going to Bath.the time you and your team spent fitting me up with the bike, nothing was to much trouble, till you had it right.good old fashioned service, nothing to much trouble, friendly, very knowledgeable.the back up support is fantastic.i will recommend you and your shop to every one i know who is looking for a new bike.looking forward to getting the defy back after the service,cheers for now,
regards,Mark .R. Jones(Mells)
Wayne and Michelle Gibbs
Hi Lee, just wanted to say a big thank you for all the advice and time you spent helping us choose the right bikes for us. We are really pleased with our purchases and will be back soon for accessories from the great range you offer. We would recommend Bike It to anyone looking for a new bike, for sound advice and a friendly service where nothing is too much trouble this is the place to come. See you soon!
Wayne and Michelle.
Dear Lee, Thank you for all your help with my crisis! Testomonial below, kind of like rule 58 on velominati, great site BTW. "Lee was an absolute star in a moment of crisis, following a blowout coming down into Radstock. Not only did he fix my ride in double quick time but also offered sound and expert advice and sent me away with a few more items from his excellent and well stocked shop. Everything was reasonably priced and I would highly recommend both his expertise and Bike-It Radstock to all other cyclists.
Thanks so much Lee
I just wanted to thankyou for such a great service this morning. I will definitely be recommending you as my first choice for bikes and repairs.
I just purchased a Specialized ladies bike from Bike-it and Lee was very knowledgeable and took time to make sure i found the right model for me. Fantastic unhurried service. I would deifintiely recommend Bike-it. A great place to shop locally
Hello there Lee I hope all is well with you?
So pleased with the bike and all your help.
I would just like to thank you again for all of you help Lee. In making the purchase of my Cannondale mountain bike. It was so straight forward, from the first time I contacted you. I did initially look at the more expensive Trail 4 but personally wasn’t really taken by the colour. Not a problem I’ll make up the the Trail 5 for you to try, come back in a couple of hours to have a look.” It was a Saturday to, he was already very busy. I did return that day, Wow what a great colour Matt Blue. Lee made every effort to make sure that the bike was a suitable fit for myself. Also that I was happy with it. I couldn’t take it home the same day sadly, “no problem" Lee said collect it when you are ready. I did last weekend along with some great clothing and shoes. The bike is 10/10 just like the service and attention you get from Bike-it. If anyone is even thinking of purchasing bike for themselves or for any of the family. Do not hesitate drop in to Bike-it. They will not disappoint, nothing but good old fashioned service. Some I thought had gone a long time ago. Keep up the great work Guys….Oh I nearly forgot, I did contact four other independent bike shops in the area at the time I was looking. Shockingly I am still waiting on a response from them. I’m so glad the they didn’t now.See you soon..
Simon Cope - Caravan Doctor (Trowbridge)Approved Servicing & Repairs
After buying a bike from a big bike store,then had some problems with it. The store couldn't sort it. Lee put a new free hub on it job done! A few mouths later i realized i needed a road bike for the 20 miles round trip for work each day. So i went to Bike it. Lee fitted me for the right size frame and i brought a Giant road bike from them. The service and product from Bike it is first class. I strongly recommend Bike it to anyone for bikes and repairs.
Having agonised about buying the Roubaix Sport throughout 2013, I'm certainly glad I waited as within minutes of seeing the 2014 model with discs at Bike-it the decision was made. What a brilliant bike, the ride and comfort is superb with the Zertz inserts. It looks stunning and you have to see it as the photo images just don't do it credit - naked carbon with yellow flashes on the tubes. The gearing is perfect for the mainly hilly area around the Midsomer Norton area. On the Mendips I easily managed the steep hill from Wookey Hole, up Ebbor to Deer Leap without getting out of the saddle in first gear. However when you select the larger chainring and shift up the gears there is more than enough power for the levels and descents.The specification is more than adequate and the safe and secure stopping with the powerful disc brakes coupled with no wheel rim wear is a real advantage. Worthy of mention is the care, consideration and expertise Lee Philips showed when ensuring the bike size and fitting was perfect. I would recommend this bike and Bike-it without reservation.
Hi lee I Thought I'd send you a message of thanks for helping me with my new pedals. You helped me so much because you went out of your way to show me how to use them and spent the time to talk me through it all.
I would recommend you to anyone for a fantastic service :-)
Feel free to put this on your web testimonies :-)
Thanks again Holly
Dear Lee I've just returned the electric bike to you after being able to use it for a month free of charge as a result of the council scheme you run. I was very impressed with the bike, I found that it had an impressive way of gauging my cadence and providing that extra little boost up hills. Great for me as suffering with knee problem. Can't thank you enough for the time you took showing me the bike and answering my questions. Best Wishes for a prosperous future,
Lee, thanks you saved my life. Due to a damaged ZIPP 303 rear wheel, you were able to contract the manufactures, clarify that it was still covered under warranty (something I had never thought about as I had purchased the wheel second hand) and then deal with Zipp on my behalf. The day you called saying that ZIPP has sent a new wheel was such a relief. At least I was able to then tell the wife. Thanks Lee, as always an excellent, prompt and knowledgably service.
Lee Phillips of bike it sorted all my bike problems at an unbelievable low price, best service by far, super quick and friendly. Great ride today with a now perfect bike. Thanks mate.
hi lee. thank you so much for the help you gave me in choosing my first road bike. The service was excellent, i would highly recommend you to anyone who is thinking of buying a new bike. i certainly go back again and again.
Good morning Lee,I just wanted to drop you line to say thanks for your help in getting my new bike. It's a fantastic ride and I'm looking forward to many miles in the saddle. Compared to my old Allez comp (11 years old at least) it glides along. The disc brakes are bedding in after two evenings of riding and are great, and the SPD SL pedals and shoes are very comfortable, so thanks for the time taken with these, they were definately worth getting.Thanks again.Paul.
Hello lee, hope you have been following my tour via the various feeds, Facebook, just giving etc. Anyway finished in Santiago on Monday 7th. Now back France at my co-riders house. Flying in to Bristol tomorrow evening. The Orbea did not miss a beat in 2000k. The touring tyres didn't puncture once. Thanks to you and Dave for the tlc you gave her.
I just wanted to write and say thank you for sorting me out with a new seat and bike re- fit at the 11th hour in time for the rideLondon event. The ride went really well thanks to your re-positioning of the seat and the free fitting really made a difference. Saved the day! Rob
Just had a spin up the road mate.... Rides like a dream! I'm gonna smash out 30 miles tomorrow morning on it, il drop in so you can see what state I'm in :-) cheers for sorting it out on spur of the moment like that,
much appreciated .
Thank you for the great job you did replacing the worn out components on my old road bike.The rebuilt bike rides superbly as well if not better than the new Defy 5 I also use.The work was carried out in a few days. The cost was very reasonable considering all parts used were Shimano and the labour involved .I have not needed to return to the shop for any adjustements.I would confidently recommend your services to any cyclist.Best wishes for the future Andrew Barrell
I had a new cassette and chain fitted by Lee in preparation for cycling La Route des GrandesAlpes - a 700km long cycle route through the French Alps. The gears performed perfectly on all the ascents and descents. Bike-It offers a great service that I would highly recommend. Cheers Lee.Will Bond.
Recently bought a specialised roubaix at bike it. Lee provided an excellent service! Many thanks!
Have just bought a Specialized Allez Elite from 'Bike It'. The bike is fantastic and the service Lee (and David?) provided was second to none. Thank you so much for spending so much time with me to make sure I got the right fit (and all within my budget).
Hi lee just found time at last to try out the road bike for the first ride.
Fits like a glove really comfortable
Cheers mate for all your help
The kids have all grown up on bikes supplied by Bike-It. Which means I was an occasional customer at the cheaper end. Nevertheless, Bike-It was always a friendly and efficient place to visit. Under the Cycle To Work scheme, I got to buy a ‘proper’ bike, and I was pleased that after many years, Bike-It remains a most friendly, straightforward and knowledgeable shop, backed up by efficient service. For me, there’s no need to go anywhere else.
I've just bought a Cannondale Quick SL women's 3 bike from Bike-It and am delighted with it. The advice and support I had when deciding which one to buy was great - it's exactly the right size and just what I wanted. Would recommend Lee and Bike-It for new bikes, parts and repairs - it's good to support your local bike shop!
I would certainly recommend Lee at Bike-It for any assistance with anything to do with cycling. Today, within 50 yards of starting to cycle The Colliers Way with a friend, my bike had a serious malfunction. Fortunately I was very near Lee's shop. He immediately stopped what he was doing and took great care in rectifying the fault so that I could continue and enjoy my day out. I shall definately use his services in the future. To have such pleasant and prompt service is a variety these days so many thanks!
Dear "Bike it "
Re my 1970s BSA.
You have made it feel like a new model ! It's brilliant to ride again. I am 81 yrs old but feel 18 again.
Thank you so much for your workmanship and care. It was OTT !
Beulah Branch , East harptree
Firstly can i start by saying Lee was a very helpful and knowledgeable man with independent views on all makes and models of bikes. I went into this a little blind but soon got very useful advice which ended up me getting a very nice Giant TCX2. I'm very pleased with the service and purchase and can very much recommend anyone to Bike it even if it's just for a look around. The service was second to none! If you want some easy going non hard selling advice i certainly recommend Bike It. Thanks again i look forward to my next bike for the family.
Mr L Jones.
Hi Lee Just a quick note to say a big thanks again for all your help and advice. Since the work and service on my bike it feels brand new! I will have no hesitation in recommending bike-it to my friends and work colleagues which is something I don't normally do, but credit where credit is due I experienced fantastic service and a high level of knowledge which is something that should be passed onto others. kind regards John Hubbard
After almost a year hauling my bike to many different people and places, asking for help, it seemed as though there was no hope to get my vintage bike restored to its former glory. But then i was lucky enough to find the wonderful men that make Bike It and between them they have restored my bike to a wonderful standard and it's an absolute dream to ride. Considering the difficulty of the job they have done better than i ever could of hoped as i actually believed the old bike was beyond help! They took their time and have done a wonderful job, that no one else i could find was able to do (and i really did ask many different bicycle experts) and i am very happy and pleased with my new (old) bike! its lovely, Thank you!!
I've been a customer of Bike It for around 4 & a half years and had always found Dave to be very honest to deal with and a very skilled mechanic. A few weeks after Lee took over he and I went through various options on an Orbea Orca Silver frame, which I then ordered as part of a custom build. I found Lee to be totally straight talking and more than happy to answer any questions, indeed I can say after dealing with many shops (not just for bikes) Lee and Dave are two of the only people who actually phone back and answer questions without me chasing them first! The frame was delivered and built up to a high standard, within the time frame I was given. I would certainly recommend this shop to anyone wishing to purchase a bike, or for servicing & maintenance. There’s no BS or sales talk, they’re just happy to answer your questions and supply what you ask them. If there’s anything they don’t know, they find out and get back to you, without any pretence!
Clive and Janet North
Thank you for the wonderful service you provided in helping us to get bikes to suit our needs. A simple task for someone who knows the ropes, and you certainly do.We can thoroughly recommend Bike-It for the personal and professional service you provided, and feel sure that our cycling future will be all the better for having bikes that fit us. Fitting bikes to our individual needs wasn’t something we had come across before, so we didn’t appreciate that physical discomfort could be avoided by getting the right bike and right measurements.
Thank you once again Clive and Janet North
My wife and I just wanted to thank you for the truly excellent service you provided to us today, in supplying us with a Dawes Thunder, which we had so much difficulty finding in Bath itself.There are few things more important in life than a child's first birthday-present bike. You managed to rescue us from a situation that was fast-becoming an impossible nightmare and instead, you turned it into a dream-come-true. Our soon-to-be four-year-old Sam doesn't know his beloved new red bike is in the boot of the car, and he is still none-the-wiser that the bike he was 'testing for Lee's nephew' in the shop, will be his on Thursday.Thanks for playing along and maintaining the surprise! Thanks for working so hard to make it all happen, putting the bike together for us so quickly, and generally being a magician!Bath bike shops watch out... service still matters, and yours beat theirs hands down. You had what we needed, when we needed it, there and then in the shop or buildable for us immediately, and nothing was too much trouble. Top notch service like this is worth travelling a mile or two extra, and we're so happy we rang you to find out!All the best, and may your business go from strength to strength.